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Privacy Notice



Privacy promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. John Lewis complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as fully confidential. Find out more.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Customer contact promise

We'd love you to be among the first to receive exciting offers and news about our products and services. We do this in various ways including email, post, SMS and phone, but only if you would like us to. Don't forget to visit us online, in-store and via social media for other special offers.

Your privacy is very important to us which is why we make sure you're always in control of what we do with your personal information.

This is our simple customer contact promise:

• We'll never pass your personal details to anyone outside the John Lewis Partnership for them to use for their own marketing purposes

• We'll only ever use your details to help you make the most of what we have to offer. That means things like:

Tips and guidance to help you get the best out of your products

News to help you make informed choices in the things you buy

Details of new products and services

Special offers

Or simply, to get your feedback

• We will make sure our contact with you is relevant based on the information you give us.

• You can opt out at any time. All you need to do is change your Promotional Preferences in My Account. But remember, if you do ‘opt out' of receiving this information you could miss out on offers and news.

• We'll always comply with the Data Protection Act 1998 and all other relevant legislation. You can see how we're doing this by reading our full Privacy Policy.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. johnlewis.com uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at johnlewis.com you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

Your transaction security

Our website is secure

We realise how important it is to securely store any information that you provide. johnlewis.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.johnlewis.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

To give you even more confidence in shopping online , our checkout process uses Verified by Visa and American Express SafeKey SM. These services enhance your existing card account against unauthorised use when you shop with us.

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